Mind Help
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Welcome to the Help Center

Highlights

  • I’m having trouble logging in. What do I do?
  • I already have a Lumosity Brain Training account. Do I need to create a new one for Lumosity Mind?
  • How do I find the email address associated with my Lumosity Brain Training account?

Getting Started

  • Where can I download the Lumosity Mind app?
  • How do I know where to begin?
  • Does Lumosity Mind offer free content?

Troubleshooting

  • What should I do if I have trouble with the Lumosity Mind app on a mobile device?
  • How do I update the Lumosity Mind app?

My Account & Settings

  • Is Lumosity Mind available in other languages?
  • How do I update my app preferences?
  • How do I turn off push notifications?
  • Can multiple members train on the same device?

Subscriptions & Billing

  • How can I tell when my subscription ends?
  • I just paid... Where is my full access?
  • What is the cost of a Lumosity Mind subscription?
  • How do I turn off auto-renewal?
  • Can I get a refund?
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Add file or drop files here Please include your Google Play order number. Note: You may see a pending authorization up to 72 hours before the actual renewal date. If you canceled your subscription prior to the renewal date, then your account will not be charged. Please include your PayPal email address Please include the line item description from your bank or credit card statement, e.g: "Lumosity.com*Ug1r23" or "Lumosity.com*123456789". If your Credit Card statement shows Google, Apple, or PayPal, then please select that option under Payment Methods. Please sign in so we can connect your feedback to your account 32.0.0.207 We need this information to locate your Lumosity charge We would appreciate your feedback!