I’m having trouble logging in. What do I do?

Please note that, if you are logged into the Lumosity app, you’re automatically logged into the Mind app under the same account. Or, if you enter an email address that already has a Lumosity account, you’ll be asked to enter your Lumosity.com password.

Please note that if you are logged into the Lumosity Brain Training app, you should see a pop-up that will automatically log you into your Lumosity Mind account. If for some reason that doesn’t happen, then log in with the email address and password associated with your Lumosity account.

If you’re seeing a message that your login information is incorrect, try the troubleshooting steps below.

  1. Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a blank space before or after your password.
  2. Have a login link sent to your email by clicking Forgot Password on the login page


Reset your password on the website using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder.

(Please note that you cannot reset your password in the app; you can only do that on the website.)

If you're still having trouble, send an email to our customer support team and we can reset your password for you.

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