Subscriptions are applied to the Lumosity Mind account you were logged in to at the time of purchase. If you've purchased a Lumosity Mind subscription but are still being prompted to subscribe, check that you are logged into the correct account. You can also look for the receipt that we sent to the email address connected to the account, to verify that it’s the account you’re logging into.
- To switch accounts in the Lumosity Mind app, tap Me and then tap the menu icon at the top right of the screen. Tap Log Out at the bottom of the screen to change accounts.
You can find instructions on recovering your iTunes receipt here, in case you’re unable to locate your Lumosity receipt.
Please also make sure the app is updated to the latest version. See instructions for updating and troubleshooting in this Help Center article.