I’m having trouble logging in. What do I do?

Please note that, if you are logged into the Lumosity app, you’re automatically logged into the Mind app under the same account. Or, if you enter an email address that already has a Lumosity account, you’ll be asked to enter your Lumosity.com password.

If you’re seeing a message that your login information is incorrect, try the troubleshooting steps below.

  1. Make sure caps lock is off (passwords are case sensitive) and you are not inadvertently adding a blank space before or after your password.
  2. Have a login link sent to your email by clicking Forgot Password on the login page

      OR

Reset your password on the website using our Password Reset form. (Be sure to use the email address tied to your Lumosity account.) If you do not receive the password reset email, check your spam folder.

        *Please note that you cannot reset your password in the app; you can only do that on the website.

I’m seeing “Sorry, we couldn’t create a new account using this information. If you already have an account, please log in.”

If you're receiving this error, it means you're using the account creation page rather than the login page. Make sure you're logging in on the login screen.

If you still have trouble, send an email to our customer support team and we can reset your password for you.

Last Updated: